Shipping & Return Policy

Fresh Flora Skincare & Scents
Legal Entity: Fresh Flora Enterprises, LLC
Website: freshflora.store
Email: info@freshflora.store

Order Confirmation
You will receive an email confirmation once your order has been successfully placed.

Processing Time
All orders are processed within 3–5 business days. Once your order ships, you will receive a confirmation email with tracking details.

Domestic Shipping (USA)
We currently ship only via USPS. Shipping rates include processing and handling fees and are calculated at checkout based on your order’s weight and shipping destination. 

International Shipping
At this time, we do not offer international shipping. We are working on expanding our service—please stay tuned!

Product Availability
If an item is out of stock, we will notify you promptly with updated availability.
If you're unable to increase the product quantity in your cart, it means the maximum available inventory is already selected.

Final Sale Policy
Due to the handmade, small-batch nature of our skincare and body products, and for sanitary reasons, all sales are final.

Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please email us at info@freshflora.store within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the damaged or incorrect product.

We may not be able to accommodate return or replacement requests submitted beyond the 7-day window.

Allergy Disclaimer
Our formulas are designed for sensitive skin and crafted with gentle botanical and scientifically-backed ingredients. However, individual reactions can vary. We strongly encourage a patch test before full use.
We do not offer refunds or exchanges for allergic reactions or skin sensitivities.

If your return has been authorized, please send it to:
Fresh Flora Enterprises, LLC
1233 Ball Park Road
Jeffersonville, GA 31044

• Products must be in original, unused condition and accompanied by proof of purchase.
   
• We reserve the right to deny returns or refunds if items appear used.
   
• Refunds (excluding shipping fees) are issued to the original payment method once the return is received and inspected.
• Fresh Flora is not responsible for packages marked “delivered” by USPS that are lost or stolen. Please ensure your shipping address is secure and accurate.

We accept order cancellations within 12 hours of purchase. After this period, your order begins processing and cannot be canceled or changed.

Orders may be canceled within 12 hours of being placed.
After this window, we begin processing and cannot guarantee changes or cancellations. If you need to cancel, please email us as soon as possible at info@freshflora.store.